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Light and Shadow

Policies at Elephant Foot Gallery

Thank you for choosing Elephant Foot Gallery for your art purchases. Please review our store policies below:
1. Shipping: Elephant Foot Gallery does not handle shipping for any artwork purchased. The responsibility of shipping lies solely with the artist. Once the purchase is made, the artist will be responsible for packaging and shipping the artwork to the customer.
2. Returns:
To be eligible for a return, the painting must be unused and in the same condition as when you received it. 
2.1 Refunds:
Once we receive your return, we will inspect it and notify you if your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
3. Payment: Elephant Foot Gallery uses a secure payment system to process all transactions. We accept all major credit cards.
4. Sales Tax: We are required by law to charge sales tax on all artwork purchased in the state of New Jersey. Sales tax will be added to the total cost of the artwork at the time of checkout.
5. Artwork Availability: All artwork displayed on Elephant Foot Gallery is subject to availability. In the unlikely event that an artwork becomes unavailable after purchase, the artist will contact the customer to arrange for a refund or an alternative artwork of equal value.
6. Customer Service: At Elephant Foot Gallery, we strive to provide excellent customer service. If you have any questions or concerns about your purchase, please contact us at info@elephantfootgallery.art  and we will respond as soon as possible.
Thank you for choosing Elephant Foot Gallery for your art purchases. We hope you enjoy your experience and appreciate your support of our artists.

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Shipping Policy

How It Works

We do not handle the shipping of our artists' paintings. The artists themselves will be responsible for shipping the paintings to you once we have received your shipping address. Once we know where to send the painting, we will inform you of the estimated delivery time. Our flat rate for shipping is $150 USD, but if the actual cost of shipping is less than $150, we will refund the difference to you. If the cost of shipping exceeds $150, the customer will be responsible for paying the difference.

Our Return Policy

Everything You Need to Know

We want you to be completely satisfied with your purchase of a painting from our art platform. If you're not, you may return the artwork within 30 days from the date of purchase for a refund or choose another piece of art from our platform.
To initiate a return, please contact us as soon as possible. Please note that returned paintings must be in the same condition as when you received them - undamaged and unaltered. To ensure that the artwork is protected during the return process, please securely package it using the materials provided by us and contact us to coordinate the return. We use reliable courier companies to ensure the safe and secure return of the artwork.
Once we receive the returned artwork, we will confirm the receipt by email and issue a refund or exchange the artwork for another piece of your choice. Please note that shipping fees are non-refundable.
We are committed to providing you with the best possible customer service, so please don't hesitate to contact us with any questions or concerns about our Return Policy.

Warranty Information

The Information You Need to Know

At Elephantfoorgallery.art, we take great pride in offering high-quality paintings from a variety of talented artists. We stand behind the quality of our products and want you to be completely satisfied with your purchase. Therefore, we offer the following warranty:

  • All paintings purchased through Elephantfoorgallery.art come with a 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, you may return the painting within 30 days of receipt for a full refund or exchange.

  • All paintings sold through Elephantfoorgallery.art are guaranteed to be authentic and original works of art created by the artists represented on our website. We do not sell reproductions or copies of paintings.

  • Elephantfoorgallery.art does not provide any warranties or guarantees as to the longevity or durability of the paintings sold through our website. The lifespan of a painting will depend on many factors, including the quality of the materials used, the conditions in which it is displayed or stored, and the level of care taken by the owner.

  • In the unlikely event that a painting purchased through Elephantfoorgallery.art arrives damaged or defective, we will work with you to arrange a replacement or refund. Please notify us of any damage or defects within 48 hours of receipt of the painting.

Please note that this warranty information applies only to paintings purchased through Elephantfoorgallery.art. If you have any questions or concerns about our warranty or the quality of our products, please contact us at  Laura@elelphantgallery.art

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